This policy explains how HelloRestaurant uses cookies and similar technologies to recognize you when you visit our platform.
Last updated: 24/10/2026
1. What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, HelloRestaurant) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
2. Why Do We Use Cookies?
We use a few cookies that the site needs to work, such as keeping you signed in. We also count visits to hellorestaurant.co.uk to see how people find us. Until you accept cookies, and if you reject them, we count visits without storing anything on your device. Restaurants' own sites on hellorestaurant.co.uk addresses (for example yourrestaurant.hellorestaurant.co.uk) aren't counted.
3. Types of cookies we use
These are the cookies and similar browser storage we use:
Essential cookies: Sign-in cookies set by NextAuth (names starting next-auth or __Secure-next-auth), hr_cookie_consent (12 months) to remember your cookie choice, and, in the restaurant portal, small preferences such as selectedRestaurantId and which tips you've seen. When you pay, Stripe's payment form sets its own cookies to prevent fraud.
Counting visits without cookies: We count visits with HeySales, our own visitor tracking. Without cookies, nothing is stored on your device: our server combines your IP address and browser details into a code that changes every day, and doesn't store your IP address. We record the pages you view, where you came from, your type of device, your country (from our hosting provider, Cloudflare) and clicks on buttons such as "Book a demo".
Analytics cookies (only if you accept): heysales_vid (2 years) recognises you when you come back, and heysales_sid and heysales_pv (kept until you close the tab) group the pages of one visit. We also store your IP address and, with the location and network details Cloudflare already has for your connection, estimate the organisation you're visiting from.
Use "Cookie settings" at the bottom of any page to change your choice at any time.
4. How Can You Control Cookies?
You can accept or reject analytics cookies in the banner when you first visit, and change your choice with "Cookie settings" at the bottom of any page. Rejecting removes the heysales_vid cookie.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
6. Where Can You Get Further Information?
If you have any questions about our use of cookies or other technologies, please email us at info@hellorestaurant.co.uk or refer to our Privacy policy.